Quick Link

Call Center
Services Overview Your Position > Home > About us > Services Overview  
    LinCon designs & manufactures industrial HMI solutions that deliver tailor-made design, a wide industry expertise and total cost competitive with quality output products for OEM/ODM customers. With a wide variety of talents, LinCon offers customers end-to-end solutions with long-term technical supports. We also foster close customer partnerships through constant collaboration with customers to streamline the project process. Customers are welcome to engage our team in any phase of the process starting from inital concept & evaluation, Programmable human machine interface platform design, ID deployment, Mechanical design, DQA testing, prototypping, component procurement, manufacturing & assembly, product life cycle management and RMA services.
 
  DMS features
  OEM/ODM Service
RISC architecture
Embedded OS Support
Industrial HMI Software Support 
Mechanical Development
HMI & Panel PC mechanical design
Product longevity
Extended technical support
   
  Value-added Services
CAPS (Component Allied Procurement Service)
EMS (Electronics Manufacturing Service)
DMS (Design & Manufacturing Service)
System Development
   

 

 

LinCon offers the original purchasing customers RMA (Return of Material Authorization) services to guaranty LinCon product quality free from defects in materials and workmanship during warranty period.
  Standard Warranty

LinCon provides RMA services for product repair and replacement during a standard warranty period. The warranty periods listed below are effected from the date of delivery.

  1. 24 months for board-level product
  2. 12 months for system-level product
  3. Warranty subject to the original manufacturer for non-outsourcing products  
  RMA workflow
  1. Contact either our sales or technical support staff for the defect products.
  2. To faster identify the problems and solutions, please describe the problem as specified as possible.
  3. Request a RMA number before returning any products for repairing or any replacement.
  4. Submit a complete RMA-REQUEST form, listing all returned items with model number, condition, quantity and all necessary information.
  5. Please pack each faulty item along with one copy of the RMA form, and a detail problem description tag before return shipment.
  6. Please wrap and pack all returned items, either motherboard or system, in antistatic packaging material for protecting against crashing or electrostatic damage during shipment
  7. Service Charge
    Service charges are applicable for all out-of-warranty items.

 

 

  Home | Contact Us | | Branch
Tel:0086-27-87803390 2008 LinCon Automation Co.Ltd. All rights reserved.